Preparing for AI in the BPO and ITES Sector in Africa

Preparing for AI in the BPO and ITES Sector in Africa

The business process outsourcing (BPO) and information technology–enabled services (ITES) sector is a vital source of employment for Africa’s young workforce, supported by government initiatives to attract global outsourcing demand. This report outlines the AI...
AI in Finance: Bridging the Inclusion Gap

AI in Finance: Bridging the Inclusion Gap

This is a pragmatic guide for financial inclusion practitioners looking to cut through the AI hype and take concrete first steps. It explores how AI can advance financial inclusion. It argues that while digital adoption has slipped back to pre-pandemic levels in many...